Privacy Policy

Information We Collect

We may collect:

• Name and contact information, including phone number, email address, and mailing address
• Vehicle information, including make, model, year, VIN, license plate, and trailer details
• Roadside assistance details, including breakdown location, service needs, and requested services
• Billing and payment information
• Communications and information you provide when requesting a quote, repair, dispatch, or customer support
• Website usage information, such as IP address, browser type, device information, and pages viewed

How We Use Personal Information

We may use personal information to:

• Respond to inquiries and service requests
• Coordinate roadside assistance, repairs, towing, dispatch, and technician or repair-partner services
• Confirm vehicle, location, scheduling, pricing, and service details
• Send service-related telephone calls, emails, and SMS messages
• Provide estimates, appointment reminders, status updates, arrival information, invoices, and follow-up communications
• Process payments and maintain business records
• Improve our services, website, and customer experience
• Comply with legal, regulatory, insurance, and safety requirements
• Detect, prevent, and address fraud, misuse, or security issues

SMS Communications

If you provide your phone number and consent to receive SMS messages, Asphalt Diesel Repair may send service-related messages about your roadside assistance request, repair status, scheduling, technician arrival, estimates, invoices, or customer support.

Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. For help, reply HELP or contact us using the information below. Consent to receive SMS messages is not a condition of purchasing goods or services.

How We Share Personal Information

We may share personal information only as reasonably necessary to operate our business and provide requested services, including with:

• Employees, technicians, dispatchers, and authorized representatives
• Independent repair facilities, towing providers, roadside-assistance providers, or other service partners involved in fulfilling your request
• Payment processors, technology providers, communications providers, hosting providers, and business service vendors
• Insurance companies, regulators, law enforcement, courts, or other parties when required by law or necessary to protect rights, safety, or property
• A successor entity in connection with a merger, acquisition, financing, sale, or restructuring

We do not sell personal information. We do not share SMS consent or opt-in information with third parties or affiliates for their own marketing purposes.

Data Retention and Security

We retain personal information only as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining records, resolving disputes, and meeting legal obligations. We use reasonable administrative, technical, and physical safeguards, but no method of transmission or storage is completely secure.

Your Choices

You may request to update or correct your information, unsubscribe from marketing communications, or ask questions about our privacy practices by contacting us. You may opt out of service-related SMS messages by replying STOP, although opting out may limit our ability to provide certain updates by text.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

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